Airtel Digital TV (Direct-to-Home) is one of the largest DTH service providers in India with over 15 million subscribers. Contacting the right Airtel DTH customer care number is crucial for quick resolution of issues and seamless user experience.
This article provides all the useful Airtel DTH customer care numbers and how you can effectively use them for connection-related assistance, recharges, complaints and other needs.
How to Find the Toll-Free Number for Your Circle or City
Airtel provides circle or city-wise helpline numbers for DTH services. To find the customer care number for your area:
- Go to www.airtel.in/dth and click on the ‘Contact Us’ tab
- Here you can select your state or circle from the dropdown menu
- The toll-free number for your circle/city will be mentioned here
- Call this number for immediate assistance from Airtel DTH customer care for your location
Having the direct helpline handy for your circle avoids delays and ensures faster resolution.
Pan-India Toll-Free Numbers
In addition to circle-specific numbers, Airtel has provided the following country-wide toll free helplines:
Mobile Number Portability – 1900 444 150
For current Airtel users who want to switch their mobile operator but retain their number, this helpline provides assistance on porting your number via MNP.
Digital TV (DTH) – 1800 102 8080
For new DTH connections, recharges, channel packs, installation and other general queries, call this toll-free number 24×7.
Broadband and Landline – 121
If you face any issues with your Airtel broadband connection or landline services, reach out on this easy-to-remember short code.
Airtel Payments Bank – 4008 12345
For any services related to your Airtel Payments Bank account, balance enquiry, cash deposits, passbook request etc, dial this helpline.
Complaints and Grievances – 121/1800 102 8080
To lodge complaints against Airtel services, get in touch on these numbers and insist on registering an official complaint for resolution.
Nodal Officer Escalation – 121
If your complaints remain unresolved despite multiple attempts, request to speak to a Nodal Officer on 121 for immediate intervention.
Airtel Request App
You can also use Airtel’s customer service app for DIY assistance, bill payments, new connection and other service requests.
Having these key numbers handy ensures you can quickly reach out to the appropriate helpline as per your specific requirements with Airtel DTH or other services.
How to Register Complaints Against Airtel DTH
While most issues can be addressed directly via the customer care numbers, you can file an official complaint for problems requiring detailed investigation or prolonged resolution time:
Step 1: Call 121 or 1800 102 8080 and explain your issue. Request the agent to lodge an official complaint. Note down the ticket number.
Step 2: You can also register your grievance on the Airtel Thanks app under the Complaints section.
Step 3: Email your complaint to email@example.com with detailed issue description and supporting documents.
Step 4: Visit the nearest Airtel service centre and submit a written complaint. Get acknowledgment.
Step 5: Follow up regularly on complaint status until final closure to your satisfaction. Escalate if needed.
Insisting on prompt resolution, providing transaction evidence and persisting with your grievance is key to getting effective redressal from Airtel.
How to Check Set Top Box or DTH Connection Status
When you book a new DTH connection, it takes 2-3 days for complete activation. To check the status and expected installation date:
Call 1800 102 8080 and speak to a customer care agent. Provide your contact number or booking reference number. The agent will be able to look up and share the latest status on when you can expect installation and activation.
Alternatively, you can also check status online on Airtel Thanks app/website by entering your phone number to track real-time connection status.
Having the status handy helps manage expectations on when you will get the connection fully up and running.
How to Change/Upgrade Your Airtel DTH Pack or Channels
If you want to upgrade your existing Airtel DTH pack and channels or switch to a different combo plan, here are the options:
SMS Method – Send SMS as to 54325 from your registered mobile number. For eg: . You will get confirmation message on change.
Airtel Thanks App – On the app, go to My Services > My DTH and select Change/Modify. Pick your new pack or channels here.
Call 121/1800 102 8080 – Talk to a customer care agent and request change of DTH package or channels. The change will reflect in 24 hours.
Airtel Payments Bank – Use APB linked mobile number to recharge and choose new DTH pack/channels on confirmation.
Choose the method convenient to you to change your active DTH subscription plan or channels hassle-free.
How to Reactivate or Resume Airtel DTH Connection
If your Airtel DTH connection has been temporarily deactivated due to non-payment, here is how to resume services:
Step 1: Make the payment for outstanding amount through Airtel Thanks app or other digital payment options.
Step 2: Call customer care and confirm you have cleared all dues. Provide Subscriber ID for faster reactivation process.
Step 3: Services will be restored within 2 hours. Wait for the confirmatory SMS.
You can also visit the nearest Airtel store or service centre and make the payment. Your connection will be promptly reactivated once dues are cleared and validated.
Airtel provides multiple helpline numbers and channels across DTH, broadband, mobile services to ensure customer issues are resolved promptly. Knowing the right customer care number for your specific issue or requirement and contacting them instantly is key to getting quick assistance. Having the toll-free contacts handy helps provide seamless user experience for Airtel subscribers.
Airtel offers dedicated helplines for DTH, postpaid, broadband and other services so customers can conveniently reach out for assistance. Knowing the appropriate customer care number as per your circle, registering complaints systematically and following up ensures faster redressal. The online options through Thanks app also make it easier to get service requests fulfilled quicker without visiting an outlet. Keeping the key toll-free numbers handy helps get issues resolved faster.