Bank of Baroda (BOB) is one of the leading public sector banks in India with over 100 million customers. Given its widespread presence, contacting BOB customer care becomes vital for quick query resolution.
In this post, I will provide a step-by-step guide on how to reach BOB customer care through call, email, chat, video calling and social media. Read on to learn how you can easily connect with BOB’s customer support team.
Why I Prefer Banking With BOB
Before getting into the customer care details, let me highlight why I prefer BOB over other public sector banks like SBI, PNB, Canara Bank etc.:
- Wide branch network – With over 9,500 branches across India and overseas, BOB has extensive reach.
- Digital innovation – Offers advanced digital banking platforms like Baroda Connect, e-Passbook etc.
- Global presence – Operations across 24 countries make BOB truly international.
- Customer service – Multiple channels for quick complaint resolution.
- Product range – Extensive offerings including accounts, loans, cards, demat services etc.
- Trusted bank – 100+ years of service with strong public sector backing.
Given these benefits, I prefer to bank with BOB for a seamless experience. Now let’s see how to reach their customer care.
How To Contact BOB Customer Care
BOB offers multiple channels to contact their customer care team:
Call the toll-free number
Explain your query clearly over the call to get applicable resolution from the executive. Keep your account details handy.
Email your grievance
You can email your complaint or query to BOB customer care at firstname.lastname@example.org. Make sure to provide essential account details in the email.
The team will look into the matter and revert with necessary instructions directly over email within 2-3 working days.
BOB also allows real-time chatting with customer care executives to instantly get assistance.
- Go to bankofbaroda.in and click ‘Chat with us’ icon at the bottom right
- Briefly explain your banking issue once the chat window opens
- Continue interaction to resolve your query over online chat
Video call via Baroda Connect
BOB offers video calling facility with customer care through Baroda Connect app.
To video call:
- Login to Baroda Connect app > Go to Support section
- Select ‘Video Call with RM/CC’ option > Choose reason and press Call
- Interact face-to-face with executive via video call
Tweet your query
You can also tweet your question or issue to BOB’s Twitter handle @bankofbaroda. The social media team will acknowledge it and follow up over other mediums if more details are required.
Keep queries concise as space is limited on Twitter. Only crucial details should be mentioned.
For long pending complex queries, visiting your home branch is most effective. The staff can access your account history and assist you in person after understanding issues.
Branch visit recommended when other channels are unable to resolve critical issues.
Top Queries Received By BOB Customer Care
Below are some common service requests received by BOB’s customer care team:
- ATM/Debit card activation and PIN regeneration
- Request account statements
- Raising complaints on failed transactions
- Information on applying for loans
- Updating KYC details
- Stop payment requests for cheques
- Seeking details of charges or interest calculations
- Internet/mobile banking password resets
- Account closure or transfer requests
BOB’s customer care handles these and other account servicing queries smoothly via available channels.
Key Takeaways – Contacting BOB Care
- Call 1800 258 4455 toll-free number for phone banking support
- Email queries and complaints to email@example.com
- Chat online with executive for instant resolution
- Video call via Baroda Connect app for personalized assistance
- Post on Twitter only for non-critical basic queries
- Visit home branch for in-person assistance on complex issues
Thus, by identifying the right BOB customer care channel based on need, you can save time and resolve issues faster.
BOB offers seamless customer service experience through phone, email, social media, chat, video calling and branch touchpoints. This wide coverage allows customers to conveniently choose how to reach BOB for assistance based on their preferences.
Knowing when and how to optimally use these channels along with submitting key account details further aids quick query resolution. With BOB’s robust customer care support, you can bank confidently.