Flipkart needs no introduction as one of India’s most popular online shopping destinations. But like any massive ecommerce platform, customers can face certain issues while shopping on Flipkart.
This is where their customer support channels come into picture to provide quick assistance.
In this blog, we discuss the various ways to get in touch with Flipkart customer care for prompt resolution of your ecommerce queries.
Read on to know how you can easily connect with Flipkart’s helpful customer service team.
Why Choose Flipkart For Online Shopping Needs?
Before exploring how to reach their customer care, let’s first understand why Flipkart is my #1 choice for online shopping –
Huge selection – Flipkart has an exhaustive catalog of over 150 million products across 80+ categories. You can find almost anything you need on Flipkart.
Easy returns – Hassle-free returns and refunds make online shopping risk-free. Flipkart offers free returns within 30 days.
Affordability – Great discounts and offers make shopping budget-friendly. You can grab the best deals on Flipkart.
Genuine products – Flipkart sources products directly from brands and sellers. This ensures genuine quality products.
Safe payments – Multiple payment options and 45+ security features give you a safe online shopping experience.
Quick delivery – Flipkart guarantees speedy deliveries with express options like Same Day and Next Day delivery.
So Flipkart ticks all the boxes for an excellent online shopping experience. And their customer care support makes the process even smoother.
How To Contact Flipkart Customer Care?
Flipkart provides the following options to get in touch with their customer support:
Call the helpline number
You can reach the Flipkart customer care by calling them at 6123456 from Monday to Saturday between 8 AM to 8 PM. The executives provide support in English and Hindi.
Explain your issue clearly like order status, refunds, exchange etc. over the call for quick assistance. Having your order ID handy helps in faster resolution.
The number connects you to an automated IVR system. Follow the prompts to get routed to the relevant executive as per your query.
Chat with customer care
To initiate an online chat, simply click on ‘Need Help’ option available on Flipkart’s website. Select the issue category and enter order ID if available.
This will open a chat window where you’ll be connected to a Flipkart customer care executive. Explain your issue for real-time assistance via chat.
Email your query
You can also email Flipkart customer care about any order, payment, return or account related issues at firstname.lastname@example.org. Send all relevant order and contact details in the email for quick resolution.
The team usually responds to the emails within 24-48 hours with an applicable solution, information or instructions as required. So it is ideal for non-urgent queries.
Check Returns/FAQs sections
Flipkart has extensive self-help resources on its website that can resolve many common queries instantly.
Navigate to the Returns section to know the process for raising return/refund for your product. The FAQs section also contains answers for most frequently asked customer questions.
Post on social media
Flipkart is also active on Facebook and Twitter for customer support. Post your query on their social media pages, keeping it concise with relevant details.
The team will respond with an acknowledgment and follow up over call/email if needed. Use social media for basic one-off queries.
Request a callback
On Flipkart’s website and app, there is an option to request a callback from the customer care team. To do this –
- Go to My Account > My Orders and select the order
- Scroll down and click Need Help?
- Here select Callback option and enter preferred time
The team will contact you at the scheduled time to resolve your issue. This saves you the effort of waiting on call.
Visit Care Center
For immediate in-person assistance, visit the nearest Flipkart Care Center. Here you can raise any complicated complaints and also return products.
Locate your nearest center conveniently on Flipkart’s app and website by entering your PIN code. Visiting the center is best for issues needing in-person help.
Tips For Quicker Resolution
Follow these tips to get faster assistance when contacting Flipkart customer care:
- Clearly explain issue and provide relevant details like order ID, product etc.
- Have purchase/order details handy to save time.
- Choose helpline for urgent issues and email for general queries.
- For returns, check policy first before contacting care.
- Follow up over call or chat if email takes longer than 48 hours.
- Keep communication brief but descriptive on social media.
- Opt for callbacks to avoid waiting times on calls.
- Visit Care Center if unable to resolve complex issues remotely.
- Call 6123456 from 8 AM – 8 PM for phone customer support.
- Initiate online chat for instant help from the website.
- Email to email@example.com for none urgent complaints.
- Check Returns and FAQs sections for self help.
- Follow up on social media queries via call/email.
- Request callbacks to save waiting time.
- Visit Care Centers for in-person assistance.
Flipkart’s customer care channels like call, chat, email, social media ensure quick resolution for your shopping queries. Follow the given guidelines to decide the right channel as per your issue for smooth assistance from Flipkart’s helpful care team.
Flipkart delivers an unmatched online shopping experience to customers. But like any large ecommerce platform, users can face certain issues that require assistance from customer care.
Flipkart provides multiple touchpoints through call, chat, email, social media, self-help and in-person channels.
This empowers users to conveniently connect with Flipkart’s customer care for quick resolution of their ecommerce queries. Knowing how and when to reach out to their support saves time and enhances your overall shopping experience.