SBI Customer Care Number For Banking Assistance

SBI Customer Care Number For Banking Assistance


With over 425 million customers, State Bank of India (SBI) is the largest bank in India. Given its widespread presence and customer base, contacting SBI customer care becomes essential for prompt query resolution.

In this post, I will provide a step-by-step guide on how to reach the SBI customer care helpline through call, SMS, email, chat and social media.

Read on to learn how you can easily connect with SBI’s customer support for assistance on your banking needs.

Why I Prefer Banking With SBI

Before getting into the customer care details, let me highlight why I prefer SBI over other banks like HDFC, ICICI, Axis etc.

  • Security – As a government bank, SBI provides robust security and trustworthiness.
  • Widespread reach – With over 22,000 branches, SBI has the largest presence across India.
  • Digital innovation – Digitally advanced with YONO app, internet banking, UPI payments etc.
  • Competitive interest rates – SBI offers attractive interest rates on savings account and fixed deposits.
  • Range of products & services – Accounts, loans, cards, investments – SBI offers a comprehensive product suite.
  • Customer service – Multiple channels to reach customer care for speedy issue redressal.

Given these benefits, I prefer to bank with SBI for seamless and convenient banking experience. Now let’s see how we can contact their customer care.

How To Reach SBI Customer Care?

SBI offers multiple options to contact their customer care team:

Call the toll-free number

The easiest option is to directly call SBI’s nationwide customer care helpline 1800 425 3333. It is a toll-free number that can be called 24×7 for any urgent banking queries.

You will have to enter your account details through an automated IVR system before getting connected to a customer service representative. Explain your issue clearly on the call for resolution.

Send SMS to pre-designated number

SBI also enables contacting customer care through SMS. Send your query to 567676 from your registered mobile number. Make sure to include pertinent account details in the message.

The support team will look into the issue and respond with instructions directly over SMS. Use this for basic queries and non-urgent clarifications.

Email complaint to customer care

You can send an email regarding your grievance to Please mention ‘Complaint’ in the subject line and provide full account details in the email body.

The team will investigate the matter and get back to you over email within 2-3 working days. So email is suitable for non-critical complaints.

Use online chat facility

SBI offers online chat support for instant resolution of your queries. To chat with an executive –

  • Go to and click on ‘Chat with Us’ icon at the bottom right corner
  • Mention your account details and question when the chat window pops up
  • Continue the conversation to get your issues resolved over chat in real-time

Post query on Facebook/Twitter

SBI’s verified social media handles can also help get banking assistance promptly. Tweet your brief query to @TheOfficialSBI handle on Twitter or post on their State Bank of India Facebook page.

The social media team will acknowledge your query and follow-up over other channels if required. Use social media to get quicker basic queries resolved.

Visit online SBI Quick portal

The SBI Quick portal allows you to raise complaints and track resolution status online without visiting a branch.

  • Go to
  • Click on ‘Register Your Complaint’ under the ‘Complaint Registration’ tab
  • Choose category, enter details and submit complaint

This instant self-service option makes complaint filing easy.

Walk into home branch

For complex queries that require in-person assistance, visit your home branch. Discuss the issues face-to-face with branch staff for solutions.

Visiting the branch is recommended when other options have failed to resolve your problems satisfactorily.

Top Queries Received By SBI Customer Care

Below are some common service requests that SBI’s customer care handles:

  • ATM card related issues like replacement, PIN regeneration etc.
  • Internet/mobile banking password or login issues
  • Account balance or statement requests
  • Updating KYC details
  • Loan application and document queries
  • Information on bank products like accounts, cards, schemes
  • Requests for chequebook, account closure or transfer
  • Clarifications on transactions, interest calculation, charges etc.
  • Grievances related to branch experience and staff behavior

SBI’s customer care channels like call, SMS, email, social media etc. effectively cater to these and other account servicing queries from customers.

Key Takeaways – Contacting SBI Customer Care

  • Call 1800 425 3333 anytime for urgent assistance over phone
  • Send SMS to 567676 from registered number for basic queries
  • Email to for written complaint registration
  • Chat online at to interact directly with representative
  • Tweet @TheOfficialSBI or post on Facebook for non-critical issues
  • Use SBI Quick self-service portal to log complaints
  • Visit home branch for complex issues requiring in-person support

Thus, by using SBI’s multiple customer care channels optimally, you can ensure quick resolution of your banking service requests and queries.


SBI offers customers seamless banking experience through varied channels like call, SMS, email, social media, chat and online portal support.

This wide coverage enables prompt query resolution so that customers don’t have to visit branches repeatedly. Knowing which option to use based on the type of issue along with submitting key account details can further smoothen and speed up the process.

With SBI’s robust customer care infrastructure, you can enjoy the convenience and trust of hassle-free banking anytime, anywhere.